Relevant White Papers

The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search
Jaime Teevan, Christine Alvarado, Mark S. Ackerman and David R. Karger.

Bringing Order to the Web: Automatically Categorizing Search Results
Hao Chen and Susan Dumais.

The High Cost of Not Finding Information: An IDC White Paper
Susan Feldman and Chris Sherman.